Payment and Refund Policy

Payment policy

1. Payment Methods

We accept payments via credit card, debit card, and bank transfer.

All transactions are processed in the local currency (KZT).

2. Payment Security

Our payment gateway uses industry-standard encryption to ensure the security of your payment information.

We do not store any credit card details on our servers.

3. Payment Confirmation

Upon successful payment, you will receive an email confirmation with the details of your purchase.

4. Billing Information

Ensure that your billing information is accurate and up to date. Incorrect details may result in payment processing delays.

5. Subscription Services

For any subscription-based services, payments will be billed on a recurring basis as per the subscription agreement. You will be notified of the renewal date in advance.

6. Bank card online payment

Our website is connected to Internet acquiring, and you can pay for your order with a Visa or Mastercard bank card directly on the website. After confirming the selected order, a secure window will open with the payment page of the Robokassa payment service, where you need to enter your bank card details and email address for the receipt or fiscal check. We use the 3D Secure protocol to confirm payment. If your Bank supports this protocol, you will be redirected to the bank’s server for additional identification using an SMS code. For information about the rules and methods of additional identification, please check with the Bank that issued your bank card.

In the fields on the payment page you need to enter the card number, email address, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.

CVV2/CVC2 is a three-digit security code located on the back of the card.

Next, in the same window, the page of your issuing bank will open to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, you should contact your issuing bank.

3-D Secure is the most modern technology for ensuring the security of card payments on the Internet. Allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.

6.1 Payment refusals

If your payment did not go through or the operation was cancelled, check:

• were the details entered correctly? Please note your card’s expiration date and number;
• Are there enough funds on your card? You can find out more about the availability of funds on your payment card by contacting the bank that issued the bank card;
• Is it possible to make payments online? You can find out more about the capabilities of your card by contacting the issuing bank;
• Do you have enough daily limit for online payments? You can find out more about the limits of your card by contacting the issuing bank.

For questions about a failed payment, please contact the support service of the issuing bank that issued your bank card, or the support service of the site where the payment was made.

7. Security guarantees

The Robokassa payment service protects and processes your bank card data according to the PCI DSS security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transfer of information occurs through closed banking networks that have the highest level of reliability. Robokassa does not transfer your card data to the online store or third parties. For additional cardholder authentication, the 3D Secure protocol is used.

If you have questions about your payment, you can contact customer support by email support@robokassa.kz

7.1 Online payment security

The personal information you provide (e-mail, bank card number) is confidential and not subject to disclosure. Your bank card data is transmitted only in encrypted form and is not stored on our server.

The security of processing Internet payments is guaranteed by the Robokassa payment service. All transactions with payment cards occur in accordance with the requirements of VISA International, MasterCard Worldwide and other payment systems. When transmitting information, special security technologies for online card payments are used; data processing is carried out on a secure high-tech payment service server.

Payment with payment cards is safe because:

The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data is not stored on the server in encrypted form and cannot be stolen.

The buyer enters his payment information directly into the Robokassa authorization system, and not on the online store website, therefore, the payment details of the buyer’s card will not be available to third parties.

Refund Policy

1. General policy

Since our services provide informational content and digital products, all sales are final. We do not offer refunds once the purchase is completed.

2. Exceptions:

In case of technical issues that prevent access to the purchased content, please contact our support team within 7 days of the purchase. We will make reasonable efforts to resolve the issue or provide access to the content.

3. Disputes:

If you believe that a billing error has occurred, please contact us immediately at info@b2bkz.com. We will investigate and rectify any errors found on our part.

4. Contact Information:

For any questions or concerns regarding payments and refunds, you can reach out to us at:

Email: info@b2bkz.com

5. Changes to the Policy:

We reserve the right to modify this Payment and Refund Policy at any time. Any changes will be posted on this page, and it is the user’s responsibility to review this policy periodically.

Public Offer Agreement

This agreement between the B2B Kazakhstan, hereinafter referred to as the “Online store,” and the user of the online store’s services, hereinafter referred to as the “Buyer,” determines the conditions for the purchase of goods through the online store website www.b2bkz.com

1. General Provisions

1.1. HORIZON DIGITAL MARKETING AGENCY LTD publishes this purchase and sale agreement, which is a public contract – an offer (proposal) to individuals and legal entities in accordance with Art. 447 of the Civil Code of the Republic of Kazakhstan (hereinafter referred to as the Civil Code of the Republic of Kazakhstan).

1.2. This public offer (hereinafter referred to as the “Offer”) defines all the essential terms of the agreement between HORIZON DIGITAL MARKETING AGENCY LTD and the person who accepted the Offer.

1.3. This agreement is concluded between the Buyer and the online store at the time of placing an order.

1.4. The offer can be accepted by any individual or legal entity on the territory of the Republic of Kazakhstan who intends to purchase goods and/or services sold/provided by HORIZON DIGITAL MARKETING AGENCY LTD through the online store located on the website www.bbeiseu.com.

1.5. The buyer unconditionally accepts all the conditions contained in the offer as a whole (i.e. in full and without exceptions).

1.6. If the terms of this agreement are accepted (i.e. the public offer of the online store), the individual or legal entity accepting the offer becomes the Buyer.

1.7. Acceptance is the receipt by the Seller of a message about the intention of an individual or legal entity to purchase goods on the terms proposed by the Seller.

1.8. The offer, all annexes to it, as well as all additional information about the goods/services of the HORIZON DIGITAL MARKETING AGENCY LTD are published on the website www.b2bkz.com.

2. Online Store Status

2.1. The B2B Kazakhstan online store is the property of HORIZON DIGITAL MARKETING AGENCY LTD and is intended for organizing a remote method of selling goods via the Internet.

2.2. Transactions of the online store are governed by the purchase and sale agreement (see below) on the terms of the public offer, located at www.bbeiseu.com. Having accepted the offer (i.e., payment for the order placed in the online store), the Buyer receives ownership of the goods under the terms of the Sales Agreement.

2.3. The online store is not responsible for the content and accuracy of the information provided by the Buyer when placing an order.

3. Buyer Status

3.1. The buyer is responsible for the accuracy of the information provided when placing an order and its purity from claims of third parties.

3.2. The Buyer confirms his agreement with the terms established by this Agreement by checking the box “I have read the terms of the Agreement in full, I understand all the terms of the Agreement, I agree with all the terms of the Agreement” when placing an order.

3.3. Information provided by the Buyer is confidential. The buyer, by providing his personal data, registering on the site or filling out an application, by his actions agrees to the processing of his personal data in order to fulfill the user agreement. The online store uses information about the Buyer solely for the purpose of operating the online store (sending notification to the Buyer about the completion of the order, etc.) and in the cases specified in this Offer Agreement.

3.4. The goods are purchased by the Buyer exclusively for personal, family, and household needs not related to business activities. The use of the online store resource to view and select products, as well as to place an order, is free of charge for the Buyer.

4. Subject of the Offer

4.1. The Seller, based on the Buyer’s orders, sells the goods to the Buyer in accordance with the conditions and at prices established by the Seller in the offer and its annexes.

4.2. Delivery of goods ordered and paid for by the Buyer is carried out by the Seller or the Carrier. The Buyer has the right to pick up the goods from the Seller’s warehouse independently (pickup). When placing an order, the buyer is given the right to choose the delivery method.

4.3. The provisions of the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan dated 04.05.2010 N 274-IV “On the Protection of Consumer Rights”, as well as other regulatory legal acts adopted in accordance with them, apply to the relationship between the Buyer and the Seller.

4.4. An individual or legal entity is considered to have accepted all the terms of the offer (acceptance of the offer) and its annexes in full and without exception from the moment the Seller receives a message about the Buyer’s intention to purchase the goods on the terms proposed by the Seller. If the offer is accepted, an individual or legal entity is considered to have entered into a purchase and sale agreement for the ordered goods with the Seller and acquires the status of a Buyer.

5. Procedure for Conclusion of the Sale Agreement

5.1. The buyer can place an order independently on the website of the online store, or through a manager by phone numbers listed on the website, under the terms of the Sales Agreement (public offer of the online store).

5.2. When placing an order in the online store, the Buyer is obliged to provide information about himself:

• FULL NAME. (for individuals) or full name, INN (for legal entities) of the Buyer of the Goods;
• delivery address of the Goods;
• contact phone number and email of the Buyer of the Product.

5.3. The Buyer’s will is carried out by entering the relevant data into the order form in the online store or by submitting an application through the online store manager or by e-mail.

5.4. The online store does not edit information about the Buyer.

5.5. To receive a paper copy of the Sales and Purchase Agreement, the Buyer sends an application by email or phone number indicated on the website.

6. Product Information

6.1. The product is presented on the website through sample graphic images, which are the property of the online store.

6.2. Each sample graphic image is accompanied by text information: name, size range (if necessary), price and description of the product.

6.3. All information materials presented in the online store are for reference only and cannot fully convey information about the properties and characteristics of the product, including colors, sizes and shapes. If the Buyer has any questions regarding the properties and characteristics of the product, the Buyer must contact the Seller by phone numbers listed on the website before placing an order.

6.4. At the Buyer’s request, the online store manager is obliged to provide (by phone or via email) other information necessary and sufficient, from the Buyer’s point of view, for him to make a decision to purchase the product.

6.5. The buyer is informed that by purchasing a product at a discount established in connection with its shortcomings (defects), he is deprived of the right to refer to them in the future.

6.6. The Buyer is notified by the Seller that the goods indicated in the invoice as separate items in any case are not a set.

7. Procedure for Purchasing Goods

7.1. The buyer has the right to place an order for any product presented in the online store. Each product can be ordered in any quantity. Exceptions to this rule are indicated in the description of each product in case of promotions, withdrawal of goods from sale, etc.

7.2. The order can be placed by the Buyer by calling the numbers listed on the website, or placed independently on the website.

7.3. After placing an order, the Seller confirms the Buyer’s order by sending information to the Buyer’s e-mail confirming acceptance of the order, indicating the name, size, price of the selected product and the total amount of the order, or the online store manager contacts the Buyer by phone.

7.4. If there is no product in stock, the online store manager is obliged to notify the Buyer about this (by phone or email).

7.5. The buyer has the right to make a pre-order for goods that are temporarily out of stock.

7.6. If a product is unavailable, the Buyer has the right to replace it with another product or cancel the order.

7.7. The delivery time for the goods is no more than 30 days and begins to be calculated the next day after the Seller receives a message about the Buyer’s intention to purchase the goods on the terms proposed by the Seller.

8. Product Price

8.1. The price of goods in the online store is indicated in tenge of the Republic of Kazakhstan per unit of goods.

8.2. The price of goods indicated on the website can be changed by the online store unilaterally, while the price of goods ordered and paid by the Buyer cannot be changed.

8.3. The total cost of the order consists of the catalog price of the product, the cost of delivery and the cost of lifting to the floor.

8.4. The cost of services provided to the Buyer by the Seller when purchasing goods in the online store is indicated in the “Payment and Delivery” section.

9. Payment for goods

9.1. Methods and procedures for paying for goods are indicated on the website in the “Payment and Delivery” section. If necessary, the procedure and terms of payment for the ordered goods are negotiated by the Buyer with the manager of the online store.

9.2. In case of cash payment, the Buyer is obliged to pay the Seller the price of the goods at the time of its transfer by transferring money to the representative of the online store who will deliver the goods.

9.3. Payment by bank transfer is made according to the issued invoice within three banking days. After receipt of funds to the Seller’s account, the online store manager agrees with the Buyer on the delivery time. In case of non-cash payment, the Buyer’s obligation to pay the price of the goods is considered fulfilled from the moment the corresponding funds are credited to the bank account specified by the Seller.

9.4. The buyer pays for the order using any method chosen in the online store.

9.5. Payments by the Parties when paying for the order are made in tenge of the Republic of Kazakhstan.

10. Delivery of Goods

10.1. The methods, procedure and timing of delivery of goods are indicated on the website in the “Payment and Delivery” section. The procedure and conditions for delivery of the ordered goods are negotiated by the Buyer with the manager of the online store.

10.2. Pickup of goods:

10.2.1. The Seller, having received notification of the placed order, confirms its receipt by phone or e-mail of the Buyer and agrees with him on the date of pickup of the goods.

10.2.2. The Buyer pays (in cash) and receives the order at the location of the Seller’s warehouse. Addresses, contacts and operating hours of warehouses are indicated on the Seller’s website in the “Contacts” section). In case of non-cash payment, the Seller additionally confirms by phone or e-mail that the payment for the order has been credited to the Seller’s bank account and only after that agrees with the Buyer on the date of pickup of the goods.

10.2.3. Ownership and risk of accidental destruction, loss or damage The price passes to the Buyer from the moment the goods are transferred to the Buyer or his Representative.

10.3. Delivery of goods by the Seller:

10.3.1. The transfer of ownership and the risk of accidental destruction, loss or damage to the goods passes to the Buyer from the moment the goods are transferred to the Buyer or Representative at the place of execution of the contract from the moment the Parties sign the act of acceptance of the goods (bill of lading).

10.3.2. Upon delivery, the goods are handed over to the Buyer or Representative.

10.4.1. The right of ownership and the risk of accidental destruction, loss or damage to the goods passes from the Seller to the Buyer or Carrier (in accordance with the agreement concluded between the Buyer and the Carrier) from the moment the goods are transferred to the Carrier at the place of execution of the contract upon signing by the Parties of the goods acceptance certificate (bill of lading and /or waybill and/or bill of lading).

10.4.2. The obligation to transfer the goods to the Buyer, including clause 10.4.1., is considered fulfilled from the moment the goods are transferred to the Carrier.

10.4.3. The cost of delivery of goods within each order is calculated based on the weight and volume of all ordered goods, the order delivery address, carrier rates and is paid by the Buyer independently.

10.5. The buyer is obliged to accept the goods in quantity and assortment at the time of acceptance.

10.6. Upon receipt of the goods, the Buyer must, in the presence of the Seller’s representative (carrier), check its compliance with the delivery note, and verify the quantity, quality, and completeness of the goods by the name of the goods.

10.7. When accepting the goods, the Buyer or Representative confirms with his signature on the delivery note that he has no complaints about the appearance and completeness of the goods.

11. Responsibility of the Parties

11.1. The parties bear responsibility in accordance with the legislation of the Republic of Kazakhstan.

11.2. The Seller is not responsible for damage caused to the Buyer due to improper use of goods ordered in the online store.

11.3. The parties are released from liability for non-fulfillment or improper fulfillment of obligations under the contract for the duration of force majeure.

12. Other Terms

12.1. The legislation of the Republic of Kazakhstan applies to the relationship between the Buyer and the Seller.

12.2. If necessary, the Seller and the Buyer have the right at any time to draw up a contract for the purchase and sale of goods in the form of a written bilateral agreement that does not contradict the provisions of this offer.

12.3. In case of any questions or complaints from the Buyer, he must contact the sales department of HORIZON DIGITAL MARKETING AGENCY LTD at the address: 73 Mezhdunarodnaia, Almaty, Kazakhstan, by phone: +77475717539 or by e-mail: info@b2bkz.com

12.4. This agreement comes into force from the date of acceptance by the Buyer of this offer and is valid until the Parties fully fulfill their obligations.

12.5. All disputes and disagreements arising when the Parties fulfill their obligations under this agreement are resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to seek judicial protection of their interests.

12.6. The online store reserves the right to expand and reduce the product offering on the site, regulate access to the purchase of any goods, as well as suspend or terminate the sale of any goods at its sole discretion.

13. Address and Contact Details of the Seller

Name: HORIZON DIGITAL MARKETING AGENCY LTD

Legal address: 73 Mezhdunarodnaia, Turksibskiy dist., Almaty, Kazakhstan

BIN: 220840012186

settlement account in tenge: KZ7096502F0015111963 KZT

at the bank: JSC “ForteBank”

BIC: IRTYKZKA

Need help?

Contact us at info@b2bkz.com for questions related to refunds and returns.